Who we are
Effective : 30 September 2025
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Hillside Dams Conservancy (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hillsidedams.com.
By using our website, you agree to the terms of this policy.
- Information We Collect
- We may collect the following types of personal information:
- Directly provided information
- Name, email address, phone number (via contact forms or booking enquiries).
- Payment and billing details when making reservations or online purchases.
- Automatically collected information
- Log data for security and website performance monitoring.
- Images and Media
- Photos or videos voluntarily shared with us for promotional purposes (only with explicit consent).
- Directly provided information
- We may collect the following types of personal information:
- How We Use Your Information
- Your data will only be used for legitimate purposes, including:
- Responding to enquiries and providing requested services (e.g., bookings, event information).
- Processing payments and issuing invoices/receipts.
- Improving website functionality and user experience.
- Marketing and promotional communications (only with your consent).
- Security, fraud prevention, and compliance with legal obligations.
- Your data will only be used for legitimate purposes, including:
- Legal Basis for Processing
- We process data in accordance with the Cyber and Data Protection Act [Chapter 12:07] and the Data Protection Act [Chapter 11:22], on the following grounds:
- Consent – when you provide data voluntarily (e.g., forms).
- Contractual necessity – to fulfil booking, payment, or service agreements.
- Legitimate interest – to improve our services, maintain security, and manage visitor relationships.
- Legal obligations – where required by law (e.g., tax or audit purposes).
- We process data in accordance with the Cyber and Data Protection Act [Chapter 12:07] and the Data Protection Act [Chapter 11:22], on the following grounds:
- Cookies and Tracking
- Our website uses cookies and similar technologies to:
- Remember user preferences.
- Monitor traffic and improve performance (via analytics).
- Support targeted advertising where applicable.
- You may control cookie preferences in your browser. Note: disabling cookies may affect functionality.
- Our website uses cookies and similar technologies to:
- Data Retention
- We keep personal information only for as long as necessary:
- Enquiry/booking data: 3 years.
- Payment/financial data: 7 years (statutory).
- Marketing data: until you withdraw consent.
- Data will then be securely deleted or anonymized.
- We keep personal information only for as long as necessary:
- Data Sharing and Transfers
- We do not sell your personal information.
- Data may be shared internally with our staff on a need-to-know basis.
- We may disclose information to:
- Service providers (IT, payment processors) bound by confidentiality.
- Law enforcement or regulators when legally required.
- Security Safeguards
- We employ technical and organizational safeguards including:
- SSL encryption on the website.
- Password-protected systems and restricted access to data.
- Secure storage and regular deletion of outdated data.
- We employ technical and organizational safeguards including:
- Your Rights
- As a data subject, you have the following rights under Zimbabwean law:
- Right to be informed of how your data is used.
- Right to access your personal data.
- Right to request correction or deletion of inaccurate data.
- Right to object to certain types of processing.
- Right to withdraw consent at any time.
- Requests can be made by contacting us (see Section 10).
- As a data subject, you have the following rights under Zimbabwean law:
- Children’s Data
- We do not knowingly collect personal data from children under 18 without parental or guardian consent. Media or photos involving minors require explicit parental consent.
- Contact Us
- If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Hillside Dams Conservancy
- Off Banff Road, Hillside, Bulawayo
- Phone: +263 780 652 668
- Email: dpo@hillsidedams.com
- Attention: Data Protection Officer (DPO)
- If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Updates to This Policy
- We may update this policy from time to time. Updated versions will be posted on this website with the revised effective date.